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FAQ

Can I purchase a piece I saw on social media, custom order, wholesale order or a sold out piece?

Certainly! Send a screen shot and detailed description to info@sharoke.com. Some of our items are made from unique gemstones, it may not be the exact replica but we will be more than happy to create or recreate something very specific and unique for you.

Can a bracelet be resized?

All of our pieces are one-of-a-kind and we may be able to resize depending on the availability of supplies.  Send an email to info@sharoke.com with your request and we will do our very best to get you your favorite piece.

What are the necklace lengths?

For an approximate visualization of a necklace, please reference the diagram below.  You can send an email to info@sharoke.com or send a message via the contact form for answers to further questions.

Do you offer gift certificates for sale and gift wrapping options?

Absolutely! We offer digital cards in various denominations and gift wrap options for any occasion.  Send your request to info@sharoke.com for more information.

What are your payment options?

We accept quick check out via Paypal.  All prices are in USD.  Gift cards cannot be used to purchase other gift cards. For custom orders, there will be a unique product listing created for your purchase and payment via PayPal. Canadian residents can pay by e-transfer, email info@sharoke.com for more information.

What is your exchange and return policy?

At this time, all sales are final.  Due to the finality of your purchase, please note the measurements of the pieces before purchasing.  If you would like more information about a specific piece, send your inquires to info@sharoke.com and we will be more than happy to talk to you and answers any questions before making a purchase.

When will my order be shipped?

Monday – Friday:  Orders placed before 12:00 pm EST will begin processing that day and will ship within 1-2 business days or longer for custom and wholesale orders, shipping details will be provided at the time of the order request. 

Monday – Friday after 12:00pm EST:  Orders placed will begin processing the next business day and will ship within 1-2 business days. 

Friday after 12:00pm EST, Saturday and Sunday:  Orders placed will begin processing on the following Monday.

Canadian holidays:  Orders placed will begin processing on the following business day.

What method of shipping do you use?

We use Canada Post and offer shipping options with delivery confirmation for most of our shipments.  If you would like your item to be shipped with FedEx, UPS or DHL, send an email to info@sharoke.com, additional charges will apply. We ship to international destinations, please see our drop down list upon check out.  If your specific destination is not included, send an email to info@sharoke.com and we work with you to get your package delivered.

How can I track my order?

All orders will be shipped within 2 business days of receiving your payment, unless otherwise stated. Once your payment is complete, you will receive an order confirmation with an order number.  After your order has been dispatched, you will receive the tracking information.  Please check your junk mail folder for the confirmation from info@sharoke.com and add us to your safe list. Due to COVID-19, there may be a processing delay with your shipment. Some carriers are not requiring signature upon delivery, please track your order accordingly to ensure a safe and timely delivery.

What is the best way to care for my jewelry?

We passionately believe in sourcing and using the best quality gemstones for our collections. In our opinion, a little bit of wear and tear is a sign that your jewelry is loved and has been enjoyed! However, we appreciate that you will want to protect your special piece and keep it looking good for as long as possible. Here’s what we recommend –

  • Avoid contact with water, perfumes, moisturizers and cleaning products
  • Polish your jewelry with a cotton cloth or jewelry cleaning cloth only
  • Store your jewelry in the bag it came in or in a jewelry box